Returns & Exchanges
At Story mfg., we want you to love your positive products, but if something isn't right, we accept returns on unworn items within 14 days of delivery. Please note that due to our slow-fashion approach, we encourage mindful shopping to minimize our collective environmental footprint.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original organic cotton bags and shipping box, ensuring all tags and labels remain attached.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Quality Inspection & Refund
Once our studio receives and inspects your return, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing